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Thursday 17 September 2015 | 09.15 - 10.15


It’s Not What You Do, It’s Who You Are

The majority of change professionals are seen by their clients as providing a satisfactory degree of value. That is, they are considered adequate in their role—delivering what is expected of someone performing the responsibilities they have been assigned. Their clients generally regard them as “good enough,” neither ecstatic nor disappointed by their contribution. There is a much smaller class of practitioners who are viewed by clients as rare, highly cherished resources. They are thought of as particularly capable when it comes to navigating change and are, therefore, extremely influential when offering observations and recommendations. Daryl’s talk will highlight the key differentiators between these two groups and focus on the role that character and presence plays in whether practitioners are regarded as either "acceptable" or "indispensable".

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