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Thursday 17 September 2015 | 16.00 - 17.00


Preparing Enterprise Transformation Using Appreciative Inquiry

In projects dealing with large scale enterprise transformation, including business, organizational and technological changes, finding solutions for the following challenges is critical for success. How to keep these transformations intellectually manageable? How to design technology and organization so that they support the business goals? How to keep all partners on track? A key factor in delivering successful transformations is the quality of the preparatory phase.

The presentation reveals possible innovations in the preparation of change projects. These innovations are based on the combination of Appreciative Inquiry and methods stemming from generic system design. Reducing complexity, using conceptual models, defining guiding principles are key-aspects of this innovative way of working. In this dialogical way of working a shift is started of individual and shared mental models allowing the transformation to take place.

The proposed innovations have been applied in different cases in practice and the first results are promising. In the presentation we will describe one case, dealing with the transformation of a Belgian governmental department.

Learning Objectives

  • How to restore the trust of key-experts so that they are willing to put their true knowledge on the table?
  • How to keep change projects intellectually manageable?
  • How to deal with the dilemma between involvement of the whole system and efficacy of the process?
  • How to design a solid steering mechanism of implementation and coordination?


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